Gold Coast Commercial Filter Cleaning (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and store your information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. Information We Collect
We may collectf information when you interact with us through our website, by phone, email, or in person, this could include but not be limited to the following:
- Business name and contact details (such as name, phone number, email address, and physical address).
- Photographs of your kitchen or equipment, where required for quoting, compliance, or promotional purposes.
- Bank account or payment details (for invoicing and direct debit purposes).
- Lockbox, alarm codes or physical keys to venues.
2. How We Use Your Information
We collect and use your information for purposes including:
- Providing quotes and services you request.
- Managing client accounts and bookings.
- Maintaining compliance and safety records.
- Processing payments securely.
- Communicating with you about our services and updates.
- Marketing and Social Media
- We may use non-identifiable photographs of kitchens and equipment for advertising, marketing, and social media purposes. We make every effort to remove distinguishing factors (such as business names, branding, or personal details) before publishing. If you do not want your images used for advertising or social media, please notify us before your service. In that case, we will still take images for compliance and record-keeping but will mark them as private and not use them in any promotional material.
3. Payment and Bank Details
We do not store bank details on our website or local systems.
- When you provide any payment details, they are entered directly into our chosen accounting package which is currently Xero. Our payment processing provider Ucollect, our bank or financial institution or credit card payment service may also access and use this information for the purpose of processing payments.
- We do not hold or retain local copies of your bank details, or credit card details.
4. Sharing of Information
We do not sell or trade your personal information to third parties. We may share limited details with trusted third parties only where necessary, including:
- Service providers (such as Xero and Ucollect for payment processing).
- Regulatory bodies where required by law.
- Law enforcement where required by law.
5. Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access.
- Digital information is stored on secure, password-protected systems.
- Photos and documents are kept for as long as reasonably necessary for compliance and service delivery, from time to time we will permenently discard some information we hold in our system. It ultimately is your responsiblity to ensure your own record keeping, while we do keep historical service information, we take no responsibility or liability for information which has been discarded by Gold Coast Commercial Filter Cleaning, in the event that you request it and we can no longer provide it.
6. Access
You may request access to the personal information we hold about you. Please contact us using the details below.
7. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Gold Coast Commercial Filter Cleaning
Email: gcfilterclean@gmail.com
Phone: 0414 306 110
Address: 4/12 Rudman Parade, Burleigh Heads Qld 4220
8. Updates
We may update this Privacy Policy from time to time. The most current version will always be available on our website.
Cookies
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